IT support, or technical support or tech support – as is commonly known – refers to services offered to users of technology products or services. In most cases, IT support generally focuses on helping with specific problems with a product or service rather than provision or customization of the product, training, or any other support services. One advantage of tech support is that it doesn’t have to be done in person, as it can also be delivered by email, phone, live support software, live chat or website, or basically any other tool where the users can be able to log an incident. For larger companies, you find that they have internal tech support available just in case their staff experience any computer-related problems, whereas smaller organisations have to outsource the support services from an IT service provider.
As we mentioned above, IT support – or tech support – refers to a variety of services offered to users of technological products. Our tech support can be categorised into the following:
Just like the name suggests, this is a system that allows an IT specialist to connect with or have access to their clients’ devices and provide maintenance and support remotely.
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This refers to the use of external technical support service providers to deliver IT-enabled business process, application service as well as infrastructure solutions effectively for business outcomes.
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As the name suggests, this is tech support for small businesses. With new technologies emerging almost every day, small businesses are always under pressure to stay up to date with the current trends.
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These are components that are needed to operate and manage business IT environments. The infrastructure is either deployed within the organization’s facilities or a cloud computing system.
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These are services targeted towards those users who face unexpected disasters with their tech systems. Whenever the network fails, it derails the normal business operations and could lead to financial losses.
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The IT helpdesk is intended to be the main point of engagement between IT companies and their clients. It’s also referred to as the single point of contact (SPOC) between the service providers and the users.
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An IT network service is an application that provides data storage, presentation, manipulation, communications plus several other capabilities that are often implemented using a peer-to-peer or client-server architecture that’s based on network protocols.
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This is the practice of protecting networks, systems, and programs from digital attacks. Generally, these cyber-attacks are mostly aimed at accessing, destroying, or changing sensitive information; money extortion; or interrupting normal business processes.
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Also referred to as technology consulting, IT consulting refer to the services that are aimed at assisting the clients to utilise IT and digital assets effectively in order to achieve their goals. The consultancy includes both advisory as well as implementation services and excludes transactional activities. Our IT consultancy covers the following areas:
As the name suggests, IT relocation refers to the transfer of your IT systems and equipment; whether it’s when opening up a new facility, or when relocating or consolidating your systems.
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These are services that are available from a remote cloud server rather than an on-site server. The services are managed by a third party who provides the users with access to IT services
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This is a specific internet connection that is dedicated to conducting business. Typically, the internet service comes with faster uploads and download speeds, and a robust customer service department, which guarantees quality service.
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This is a multiline telephone system that is used in a typical business environment. For small businesses, this has grown to include advanced features that come in handy when it comes to managing phone calls as well as modern communications solutions.
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This is a system that is put in place to protect critical business data from loss or destruction, in case there is an accident or hardware failure. The system ensures that the data is backed up and can be recovered quickly when the unforeseeable happens. This is achieved through a cloud-based architecture that’s designed by your IT team.
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Cyber-security is the body of processes, technologies, and practices designed by our IT team in order to protect networks, programs, devices, and crucial data from unauthorized access, damage, or attack. Any attack or unauthorised access to crucial business data could be catastrophic for your business.
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IT security refers to a set of cyber-security strategies and practices that protects organizational assets such as data, computers, and networks from unauthorized access. It ensures that the confidentiality and integrity of sensitive information are maintained, blocking the access of sophisticated hackers. In case of any incident, our IT security team follows an incident response plan to gain control of the situation. IT security covers two main areas; cyber-security and network security.
This is one of the main components of IT security, which refers to the practice of defending computers, servers, electronic systems, and crucial data from malicious attacks. It is, in fact, referred to as information technology security, in other words.
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Network security refers to a set of rules and configurations that are designed to protect the confidentiality, integrity, and accessibility of computer data and networks using hardware and software technologies. Network security is pretty crucial today
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