IT support, or technical support or tech support – as is commonly known – refers to services offered to users of technology products or services. In most cases, IT support generally focuses on helping with specific problems with a product or service rather than provision or customization of the product, training, or any other support services. One advantage of tech support is that it doesn’t have to be done in person, as it can also be delivered by email, phone, live support software, live chat or website, or basically any other tool where the users can be able to log an incident. For larger companies, you find that they have internal tech support available just in case their staff experience any computer-related problems, whereas smaller organisations have to outsource the support services from an IT service provider.
Also referred to as technology consulting, IT consulting refer to the services that are aimed at assisting the clients to utilise IT and digital assets effectively in order to achieve their goals. The consultancy includes both advisory as well as implementation services and excludes transactional activities. Our IT consultancy covers the following areas:
IT security refers to a set of cyber-security strategies and practices that protects organizational assets such as data, computers, and networks from unauthorized access. It ensures that the confidentiality and integrity of sensitive information are maintained, blocking the access of sophisticated hackers. In case of any incident, our IT security team follows an incident response plan to gain control of the situation. IT security covers two main areas; cyber-security and network security.